Who is responsible for your information?
McCluskey Roofing North East Ltd is the controller for roofing enquiry information. Registered in England and Wales, company number 17449294. Registered office: Salvus House, Aykley Heads, Durham DH1 5TS. Contact mccluskeyroofing1@gmail.com or 07770 714430 about this policy or your data.
Information we collect
The quote form collects your name, phone number, postcode and selected service. You may also provide your email address, property type and a message. The form records the page from which your enquiry was sent and when it was saved. Photo uploads are not currently provided by this form. If you separately email photographs, they will be treated as part of your enquiry.
Why we use it
We use this information to respond to your request, understand the roofing work you are considering, arrange an assessment and prepare or discuss a quotation. Our lawful basis is taking steps at your request before entering a contract. Where needed to manage business correspondence and keep appropriate records, we rely on legitimate interests. Legal obligations may require us to retain particular business records.
Storage and email delivery
Enquiries are first submitted to secure Lovable Cloud storage. The website then attempts to deliver the same enquiry to our business email using FormSubmit. These services process information to support enquiry handling. Gmail is used to receive and respond to email. Service providers may process information outside the UK; their applicable contractual and transfer safeguards govern that processing.
Visitor access to stored enquiries is restricted: the form can add an enquiry but does not provide public access to saved details. We do not sell enquiry information or use this form to sign you up to marketing.
How long information is kept
We retain enquiries only for as long as reasonably needed to respond, manage related work and meet applicable record-keeping obligations. The necessary period depends on whether the enquiry leads to work and whether records are required for legal or contractual reasons. You can ask us about your specific information using the contact details above.
Your rights
Subject to the applicable conditions, you can request access, correction, deletion, restriction or transfer of your personal information, and object to processing based on legitimate interests. We may need to confirm your identity before responding. If you are unhappy with how we handle your data, you may complain to the UK Information Commissioner’s Office at ico.org.uk.
Website functionality
This website uses essential functionality to display pages and process enquiries. External links to Facebook, Checkatrade and MyBuilder take you to sites with their own privacy policies. Font files are requested from Google Fonts; those requests may disclose connection information such as your IP address to that provider. No advertising or marketing tracking has been added to this website.
Questions and changes
Contact us if you have a question about this policy. It may be updated if our enquiry handling changes. You can contact the team, return home or check our coverage.